FAQs

Bibble Bobbin - Frequently Asked Questions


Shopping Information

Do you offer personalisation options?

Yes! Many of our baby items can be personalized with names, initials, or custom embroidery. Look for the "Personalisation Available" tag on eligible products. Please note that personalized items cannot be returned or exchanged.

What age ranges do you carry?

We offer clothing and accessories for children from newborn to 12 years old. Our collection currently includes specially curated pieces for babies (0-24 months). Our hope is to add ranges for toddlers and children in the coming months, so keep your eyes peeled!

What brands do you carry?

We carefully curate our collection from both well-known and emerging designers who prioritize quality, comfort, and style. We regularly introduce new brands, so check back often!

How do I know what size to purchase?

We provide detailed size charts for each brand we carry as sizes can vary. If shopping online, refer to the size guide on each product page. If you're still unsure, please contact us with your child's height, weight, and age, and we'll be happy to recommend the appropriate size.



Ordering & Shipping

How can I place an order?

You can shop and place orders through our website.

How long will it take to receive personalised items?

Personalised items typically require 3-5 additional business days for processing before shipping. During busy periods like holidays, processing time may be slightly longer. We'll always provide estimated delivery dates at checkout.

What are your shipping options?

We offer standard shipping (3-5 business days).

How can I track my order?

Once your order ships, we'll send a confirmation email with tracking information. You can also check your order status by logging into your account on our website or contacting our customer service team.



Returns & Exchanges

What is your return policy?

Personalised items cannot be returned. Non-personalised items can be returned for a credit note within 14 days of receipt.

How do I make a return or exchange?

For online purchases, please email us at sales@bibblebobbin.com to initiate the return process. We'll provide a return shipping label (a small fee may apply).

Can I exchange items for a different size?

Unfortunately, for personalised items it's not possible to offer exchanges.

Store Information

Are you an online-only boutique?

Yes, Bibble Bobbin is currently an online-only children's boutique. We focus on providing a seamless online shopping experience with personalized customer service.

Do you host any special events?

Yes! We regularly host special events including trunk shows, seasonal celebrations, and workshops for parents. Follow us on social media or join our mailing list to stay informed about upcoming events.

Loyalty & Promotions

How can I stay updated on sales and promotions?

The best way to stay informed about promotions is to join our email list or follow us on social media.

Contact Information

How can I contact customer service?

We're happy to assist you! You can reach us by:

Our customer service team is available during regular business hours.

If you have any questions not addressed here, please don't hesitate to contact us! We're committed to providing exceptional service and making your shopping experience enjoyable.